Refunds and Exchanges
Refund Policy for Live Event Printing
Updated on: October 11, 2023
1. General Refund Policy
At Live Event Printing, we prioritize customer satisfaction. While we have specific guidelines regarding refunds, we are committed to ensuring that you have a positive experience with our products.
We do not offer refunds for transfers. However, if you receive a faulty or damaged transfer, please contact us within 14 days of receiving your order. We will be happy to provide a replacement for the defective transfer.
All sales of consumables are final. We do not offer refunds for consumable products. Please ensure you select the correct consumables for your needs.
4. Printer Sales
For printer sales, we offer limited refunds. If your printer arrives damaged or defective, please notify us within 7 days of receipt. We will assess the situation and, if applicable, offer a refund or replacement based on the circumstances. Any refunds granted will be minus any shipping and handling fees.
5. Third-Party Products
For products that are part of a combination package but are sourced from third-party vendors, any refund requests must be directed to the respective third-party vendor. Live Event Printing does not handle refunds for third-party products directly.
6. Damages and Issues in Transit
If your order arrives damaged or if you receive the wrong product, please contact us immediately. We will evaluate the issue and determine the best resolution, which may include a replacement or directing you to the appropriate channels for resolution.
7. Exchanges and Refunds
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us. Refunds, where applicable, will be processed to the original payment method used during purchase. It may take some time before your refund is officially posted, depending on your payment provider.
8. Contact Us
For any questions or concerns regarding our refund policy, please contact our customer service team. We’re here to help and ensure you have a seamless experience with Live Event Printing.
This refund policy is designed to provide clarity and fairness to our customers while ensuring the integrity of our products and services. We appreciate your understanding and trust in our brand.
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